Breaking down corporate silos with intranet redevelopment for local council​

City of Busselton

The City of Busselton, a local government authority sought to improve communication and collaboration across the organization.

To begin the intranet project, I planned, designed, and developed the core business system for the Council.

I obtained approval from the executive to initiate the project and established a project working group. I led this group to develop a strategy for project delivery, considering budget constraints and departmental requirements. I also conducted a thorough systems audit to assess technical and functional performance and set key performance indicators.

User Research

To gather user feedback and identify business needs, I conducted a comprehensive review of tasks and requirements and formed a functional requirements statement.

I established a user group for project feedback and conducted workshops to identify common goals and integration requirements.

Web Design

I developed the information architecture, usability tests, and wireframes for key pages. Once the wireframes were approved, I translated them into visual design proofs, refreshing the design with a bright and bold look, ensuring consistency with the corporate style guide.

Web Development

I then developed HTML page templates, CSS stylesheets, and optimized media assets and scripts to minimize page load. Together with the Systems & Networks team, we deployed and launched the intranet project.

Customer Service & SUPPORT

I produced training modules and delivered end user training to staff across the organisation

The redesigned corporate intranet significantly improved collaboration and internal communication across the organization. The project contributed to the improvement of service delivery, increased community satisfaction, and reduced response times to customer inquiries. The intranet also received recognition, including a 3rd place in the best intranet design in the Worldwide Intranet Challenge.

Picture of Joff Crabtree

Joff Crabtree

Digital experience specialist in Perth

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